January Virtual: AI & Marketing Technology
AI in HR: How Work, Skills, and Leadership Evolve in a New Tech Era
A year ago, HR leaders approached artificial intelligence with trepidation, afraid to jump in first, lest they also be the first to make a mistake. “That really changed overnight,” said Adam Vassar, head of talent science and learning design at skills evaluation platform CodeSignal. Early adopters follow a familiar pattern: automating the top of the recruiting funnel or using AI to assess technical skills like coding. Today, the use cases are broader and more varied. Vassar now works with clients to evaluate employees–technical and non-technical alike–on generative AI literacy, role-specific AI proficiency, and understanding of the technology’s limitations.Vassar and his fellow panelists discussed how AI is reshaping jobs, and how HR is helping to manage that shift, during a From Day One webinar on how work, skills, and leadership are evolving in the age of AI.“But before we can evaluate candidates on the AI skills they need or target the skills employees need to develop, we have to redefine skills taxonomies and job architecture,” Vassar said.That’s the work currently underway at data engineering firm Innodata, says Charlie Tañala, head of talent capability and development. “The foundation is clarity,” Tañala said. “You need a skills taxonomy that reflects the work your organization actually does.” The project, launched less than a year ago, will undergird Innodata’s internal skills marketplace, enabling the company respond more quickly to client needs and employees to move fluidly within the organization.Journalist Emily McCrary-Ruiz-Esparza moderated the session (photo by From Day One)Innodata accelerated its focus on AI skills as it gained a wave of AI-proficient clients, and their existing client base was quickly catching up. “We started supporting customers who build and refine generative AI models, and the expectations moved to a different level,” Tañala said. “The skills required in generative AI workflows are more specialized and more judgment-heavy. We had to rethink almost everything–how we attract talent, how we design roles, and how we structure teams.”What AI skills a workforce needs will vary by company and function, says Marvie Wright, the VP of HR at customer service provider Qualfon. “Spend time in discovery to understand what’s out there,” she said. “Then tailor that to your organizational needs, being aware of what gaps you have, and how would you like for an AI to fulfill those.”AI is being applied differently in finance than in, say, communications or IT, prompting employers to think more deliberately about how skills are developed across functions. At Qualfon, a cross-functional task force evaluates and sets expectations for AI skills by department. “We know this is leading to a more enhanced future,” Wright said. “It’s really exciting, and it’s going to change the educational forefront of the workplace as well.”Identifying and measuring skills is only part of the equation. Training is another. “You want hands-on experience to see what’s possible, explore the edges, and understand where the logic breaks down,” said Ari Lehavi, head of applied AI at credit ratings institution Moody’s. He favors group workshops that demonstrate what’s so satisfying about AI, which is the ability to go from zero to prototype in hours.Participants collaborate–bolstered by AI–to solve real problems, moving from concept to execution. “I like to see how different people come up with ideas,” Lehavi said. “You help when they struggle, and, typically, you end up with some great ideas,” he said. “Everybody builds something, and they get very proud. That whole element of fear and the unknown dissipates, and they can venture into new ways of operating.”Wright advocates for as personalized an approach as possible. “We look at their individual needs, their gaps, and their progressions, then tailor individual approaches for each one very quickly and very accurately,” she said. As Qualfon has intensified its efforts, the returns have come faster. “We love it. We’re obsessed with it right now.”For Tañala, it all comes back to adaptability. “The skills we rely on today can change quickly,” he said. “Our people need the confidence to adjust without feeling lost. AI readiness is about understanding how to work with AI—and how to make good decisions with what it produces.”Editor’s note: From Day One thanks our partner, CodeSignal, for sponsoring this webinar. Emily McCrary-Ruiz-Esparza is an independent journalist and From Day One contributing editor who writes about business and the world of work. Her work has appeared in the Economist, the BBC, The Washington Post, Inc., and Business Insider, among others. She is the recipient of a Virginia Press Association award for business and financial journalism. She is the host of How to Be Anything, the podcast about people with unusual jobs.(Photo by Harsa Maduranga/iStock)
Beyond Bereavement: A New Approach to Supporting Employees Through Life's Hardest Moments
BY Jennifer Yoshikoshi
Career Growth as a Key Ingredient for Employee Retention and Engagement
BY Carrie Snider
The Practical Power of AI in HR
BY Jessica Swenson
What Our Attendees are Saying
“The panels were phenomenal. The breakout sessions were incredibly insightful. I got the opportunity to speak with countless HR leaders who are dedicated to improving people’s lives. I walked away feeling excited about my own future in the business world, knowing that many of today’s people leaders are striving for a more diverse, engaged, and inclusive workforce.”
– Jordan Baker, Emplify
“Thank you, From Day One, for such an important conversation on diversity and inclusion, employee engagement and social impact.”
– Desiree Booker, ColorVizion Lab
“Timely and much needed convo about the importance of removing the stigma and providing accessible mental health resources for all employees.”
– Kim Vu, Remitly
“Great discussion about leadership, accountability, transparency and equity. Thanks for having me, From Day One.”
– Florangela Davila, KNKX 88.5 FM
“De-stigmatizing mental health illnesses, engaging stakeholders, arriving at mutually defined definitions for equity, and preventing burnout—these are important topics that I’m delighted are being discussed at the From Day One conference.”
– Cory Hewett, Gimme Vending Inc.
“Thank you for bringing speakers and influencers into one space so we can all continue our work scaling up the impact we make in our organizations and in the world!”
– Trisha Stezzi, Significance LLC
“From Day One provided a full day of phenomenal learning opportunities and best practices in creating & nurturing corporate values while building purposeful relationships with employees, clients, & communities.”
– Vivian Greentree, Fiserv
“We always enjoy and are impressed by your events, and this was no exception.”
– Chip Maxwell, Emplify
“We really enjoyed the event yesterday— such an engaged group of attendees and the content was excellent. I'm feeling great about our decision to partner with FD1 this year.”
– Katy Romero, One Medical
“The From Day One Conference in Seattle was filled with people who want to make a positive impact in their company, and build an inclusive culture around diversity and inclusion. Thank you to all the panelists and speakers for sharing their expertise and insights. I'm looking forward to next year's event!”
– Kayleen Perkins, Seattle Children's
“I had the pleasure of attending From Day One. My favorite session, Getting Bias Out of Our Systems, was such a powerful conversation between local thought leaders.”
– Michaela Ayers, Nourish Events
“Inspiring speakers and powerful conversations. Loved meeting so many talented people driving change in their organizations. Thank you From Day One! I look forward to next year’s event!”
– Sarah J. Rodehorst, ePerkz
“I had the distinct pleasure of attending From Day One Seattle. The Getting Bias Out of Our Systems discussion was inspirational and eye-opening.”
– Angela Prater, Confluence Health
“From Day One did an amazing job of providing an exceptional experience for both the attendees and vendors. I mean, we had whale sharks and giant manta rays gracefully swimming by on the other side of the hall from our booth!”
– Joel Stupka, SkillCycle
“Last week I had the honor of moderating a panel on healthy work environments at the From Day One conference in Atlanta. I was so inspired by what these experts had to say about the timely and important topics of mental health in the workplace and the value of nurturing a culture of psychological safety.”
– Alexis Hauk, Emory University