May Virtual: Frontline Workers

Wednesday, May 06, 2026

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TOPIC

The Frontline Focus: Building Skills and Connection for Today’s Vital Workforce

Frontline, hourly workers keep businesses running but often face unique challenges, from limited access to training to feeling disconnected from corporate support. Employers need fresh strategies to attract and retain this vital workforce while investing in their growth and engagement. What innovative approaches, tech, and tools, are helping companies attract and retain frontline talent in a competitive labor market? How can employers design upskilling and development programs that fit the realities of frontline roles? In what ways can technology and communication tools improve connection and inclusion for this population?

From Day One is a Recertification Provider for SHRM and HRCI. This session is eligible for 3 credits from both organizations. The Activity IDs will be sent to attendees after the conclusion of the session.

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Schedule - ALL TIMES SHOWN BELOW ARE U.S. Eastern Time

12:00 PM - 12:15 PM

Expo & Networking

12:15 PM - 12:25 PM

Opening Remarks

12:25 PM - 12:50 PM

Bringing Leadership Closer to the Frontline Experience (Fireside Chat)

Many organizations still miss what frontline employees actually need. A top HR leader at BASF, the world’s largest chemical company, will share how the company is prioritizing respect for frontline roles, closing the gap between C-suite priorities and on-the-ground realities, and equipping managers to shape the employee experience. We’ll also explore practical ways to build skills on the job and use technology to better support employees wherever they are.

Speaker:

Courtney White, Head of HR, Agricultural Solutions, North America, BASF

Moderator:

Emily McCrary-Ruiz-Esparza, Journalist, Contributing Editor, From Day One

12:50 PM - 01:15 PM

Why Delegation Breaks Down and What It Takes to Build Accountability at Scale (Thought Leadership Spotlight)

In a day focused on upskilling, engagement, and supporting the frontline workforce, this session sets the foundation for how that work actually shows up in practice. Regardless of the tools, programs, or strategies organizations invest in, success depends on how managers create clarity, ownership, and accountability in the flow of work. Delegation sits at the center of that. In this session, we’ll explore why delegation breaks down in practice and what it takes to make it a consistent, everyday behavior that drives performance across teams.

Speaker: 

Kelli Wingo, Facilitator, ThinkHuman

01:15 PM - 02:00 PM

Tech That Connects: Using Tools to Support Frontline Workers (Panel)

Digital platforms, communication tools, and mobile-friendly technology are transforming how frontline teams stay informed, engaged, and included. Which tools are proving most effective in enhancing connection and participation? How can technology be leveraged to improve training access and workplace communication? And what best practices ensure these solutions are inclusive and user-friendly for all frontline employees?

Panelists:

Amber Rabo, PhD, VP, Learning and Talent Development, ABM Industries 

Heather Sepulveda, Head of Executive Search and Sourcing & Talent Intelligence, Takeda

Anita Jivani, Global Head of Innovation, Avanade

Alvaro Soto, VP, Product, TeamSense

Jordan Lewis, Senior Director, Product, Deputy 

Moderator:

Emily McCrary-Ruiz-Esparza, Journalist, Contributing Editor, From Day One

02:00 PM - 02:25 PM

The Hidden Driver of Frontline Retention: Why Caregiving Support Is the Benefit You’re Missing (Thought Leadership Spotlight)

Caregiving is one of the most overlooked drivers of frontline workforce disruption. As the care system faces growing demand, limited supply, and rising costs, employees are increasingly balancing complex responsibilities at home and at work. In this session, Griffen Kelly will explore the state of the caregiving crisis, its impact on absenteeism, productivity, and retention, and what employers can do to design benefits and support systems that are accessible, effective, and built for the realities of frontline work.

Speaker:

Griffen Kelly, Senior Director, Partnership Development, Cariloop

02:25 PM - 03:10 PM

Elevating the Frontline Experience: Engagement, Growth, and Retention (Panel)

Frontline employees are essential to daily operations, yet often feel disconnected or overlooked. How can organizations create programs that genuinely engage this workforce, support career growth, and reduce turnover? What strategies help align frontline needs with organizational goals? How can leaders measure whether engagement initiatives are making a tangible impact?

Panelists:

Michelle Anderson, VP, Global Learning & Development, AmTrust Financial Services

Yulia Denisova, VP, Talent and Development, Fanatics

Bette Kidane, Senior Director, Learning & Development, Intermountain Health

Angie Parsons, Director, Product Marketing, LumApps

Moderator:

Corinne Lestch, Journalist and Founder, the Off-Site Writing Workshop

03:10 PM - 03:40 PM

Delivering Large-Scale Frontline Workforce Development (Fireside Chat)

The head of learning and development at Humana, the health insurance giant, will illustrate how the organization is supporting and upskilling about 18,000 employees across two divisions while navigating evolving clinical needs, compliance requirements, workforce pressures, and more. We’ll explore the realities of frontline healthcare work today, from emotional and operational challenges to the role of L&D in improving recruitment and retention.

Speaker:

Laura Bartus, Head of Learning and Development, Humana    

Moderator:

Megan Ulu-Lani Boyanton, Business Reporter, the Seattle Times

03:40 PM - 03:45 PM

Closing Remarks