TOPIC
Frontline, hourly workers keep businesses running but often face unique challenges, from limited access to training to feeling disconnected from corporate support. Employers need fresh strategies to attract and retain this vital workforce while investing in their growth and engagement. What innovative approaches, tech, and tools, are helping companies attract and retain frontline talent in a competitive labor market? How can employers design upskilling and development programs that fit the realities of frontline roles? In what ways can technology and communication tools improve connection and inclusion for this population?
From Day One is a Recertification Provider for SHRM and HRCI. This session is eligible for 3 credits from both organizations. The Activity IDs will be sent to attendees after the conclusion of the session.
speakers
Head of Learning, Humana CenterWell Pharmacy
Humana
Head of Human Resources
BASF
Global Head of Innovation
Avanade
Vice President, Learning and Talent Development
ABM Industries
Director, Learning & Development, Revenue Cycle
Intermountain Healthcare
Business Reporter
The Seattle Times
VP, Global Learning & Development
AmTrust Financial
VP, Talent and Development
Fanatics
Head of Executive Search & Talent Intelligence
Takeda
Contributing Editor
From Day One
VP, Product
TeamSense
Independent Journalist
The Off-Site Writing Workshop
Director of Product Marketing
LumApps
Senior Director, Product
Deputy
Facilitator
ThinkHuman
Chief Revenue Officer
Corporate Traditions
Senior Director of Partnership Development
CariloopSchedule - ALL TIMES SHOWN BELOW ARE U.S. Eastern Time
Many organizations still miss what frontline employees actually need. A top HR leader at BASF, the world’s largest chemical company, will share how the company is prioritizing respect for frontline roles, closing the gap between C-suite priorities and on-the-ground realities, and equipping managers to shape the employee experience. We’ll also explore practical ways to build skills on the job and use technology to better support employees wherever they are.
Speaker:
Courtney White, Head of HR, Agricultural Solutions, North America, BASF
Moderator:
Emily McCrary-Ruiz-Esparza, Journalist, Contributing Editor, From Day One
In a day focused on upskilling, engagement, and supporting the frontline workforce, this session sets the foundation for how that work actually shows up in practice. Regardless of the tools, programs, or strategies organizations invest in, success depends on how managers create clarity, ownership, and accountability in the flow of work. Delegation sits at the center of that. In this session, we’ll explore why delegation breaks down in practice and what it takes to make it a consistent, everyday behavior that drives performance across teams.
Speaker:
Kelli Wingo, Facilitator, ThinkHuman
Digital platforms, communication tools, and mobile-friendly technology are transforming how frontline teams stay informed, engaged, and included. Which tools are proving most effective in enhancing connection and participation? How can technology be leveraged to improve training access and workplace communication? And what best practices ensure these solutions are inclusive and user-friendly for all frontline employees?
Panelists:
Amber Rabo, PhD, VP, Learning and Talent Development, ABM Industries
Heather Sepulveda, Head of Executive Search and Sourcing & Talent Intelligence, Takeda
Anita Jivani, Global Head of Innovation, Avanade
Alvaro Soto, VP, Product, TeamSense
Jordan Lewis, Senior Director, Product, Deputy
Moderator:
Emily McCrary-Ruiz-Esparza, Journalist, Contributing Editor, From Day One
Caregiving is one of the most overlooked drivers of frontline workforce disruption. As the care system faces growing demand, limited supply, and rising costs, employees are increasingly balancing complex responsibilities at home and at work. In this session, Griffen Kelly will explore the state of the caregiving crisis, its impact on absenteeism, productivity, and retention, and what employers can do to design benefits and support systems that are accessible, effective, and built for the realities of frontline work.
Speaker:
Griffen Kelly, Senior Director, Partnership Development, Cariloop
Frontline employees are essential to daily operations, yet often feel disconnected or overlooked. How can organizations create programs that genuinely engage this workforce, support career growth, and reduce turnover? What strategies help align frontline needs with organizational goals? How can leaders measure whether engagement initiatives are making a tangible impact?
Panelists:
Michelle Anderson, VP, Global Learning & Development, AmTrust Financial Services
Yulia Denisova, VP, Talent and Development, Fanatics
Bette Kidane, Senior Director, Learning & Development, Intermountain Health
Angie Parsons, Director, Product Marketing, LumApps
Moderator:
Corinne Lestch, Journalist and Founder, the Off-Site Writing Workshop
The head of learning and development at Humana, the health insurance giant, will illustrate how the organization is supporting and upskilling about 18,000 employees across two divisions while navigating evolving clinical needs, compliance requirements, workforce pressures, and more. We’ll explore the realities of frontline healthcare work today, from emotional and operational challenges to the role of L&D in improving recruitment and retention.
Speaker:
Laura Bartus, Head of Learning and Development, Humana
Moderator:
Megan Ulu-Lani Boyanton, Business Reporter, the Seattle Times