Keith Pearce
Zendesk SVP MarketingKeith Pearce is a seasoned marketing executive and two-time Chief Marketing Officer, currently serving as Senior Vice President of Product Marketing at Zendesk. He brings more than two decades of leadership experience across the customer service and customer success technology markets, having held senior roles at Genesys and Salesforce Service Cloud, where he helped define the modern CCaaS service category and drive demand. Most recently, Keith served as Chief Marketing Officer at Gainsight, where he led the company’s repositioning around its agentic AI capabilities and expanded its leadership in the Customer Success market. He has also driven marketing for both high-growth start-ups and multinational enterprise software leaders across Analytics, AI, and Customer Experience, with a proven track record of building market categories, launching transformative platforms, and driving demand on a global scale. Keith holds degrees from the University of Florida and Georgetown University, and lives with his family in Moraga, California.