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Feature BY Emily McCrary-Ruiz-Esparza | September 09, 2025

What Unusual Jobs Taught Me About Hiring, Retention, and the Talent You’re Overlooking

Paddy Fanning never set out to become one of the best sheepdog trainers in the world. He was a cowboy working on a Canadian cattle ranch when he came across an old book on horsemanship that described the magical give-and-take between humans and animals. Back in Ireland, as he worked to recover from a drinking problem, he put those lessons into practice with a border collie on his father’s sheep farm, and, in the process, discovered a new sense of purpose.Twenty years later, Paddy has represented Ireland in international herding dog competitions and earned a reputation as one of the finest trainers alive. “I’m probably still a bit unemployable,” he told me, laughing. “You hear my job there, and I don’t really have one. And yet we do okay. Dogs have given me all that. I just feel glad with the way the whole deal turned out.”For the last six years, I’ve been writing about work. How people get their jobs and how they lose them, the relationship between employer and the employed, and how all of us find meaning in our work. I frequently meet people who are unhappy with their careers. But I noticed something: People who have unconventional jobs often are happy with their work.So I started searching for the people who have jobs they don’t tell you about in school, roles that don’t show up on job boards: the death doulas, sheepdog trainers, puppeteers, and Foley artists of the world. And I made a podcast about it, called How to Be Anything.Each episode tells the story of someone with an unusual job, and after interviewing 15 of them, I realized their lessons aren’t only for people whose careers take them off the beaten path. Their wisdom and experiences are relevant for anyone working today–including those in corporate America. Some of my findings: Self-Determination Is a Powerful Retention ToolFrom Day One contributing editor and journalist Emily McCrary-Ruiz-Esparza takes you inside the world of unique and unexpected jobs in her podcastAlmost everyone I spoke with chose their job intentionally. Sometimes it took years (or decades) to find, but in the end they carved out space to do work they found meaningful. That self-determination is a powerful reason they stay.Puppetry artist Heidi Rugg built a career by weaving together all the art forms she loves, and her work became stronger once she focused on the environmental themes that deeply matter to her. On the TV Show Dimension 20, lorekeeper (kind of like a script supervisor) Skye Smith designed their own system for tracking the plot, a process they owned from start to finish. For Smith, the real satisfaction comes from being taken seriously. “If I have opinions, I get to say them and they get taken into consideration, which I think is a huge blessing, especially as someone who's young and I didn’t finish college,” Smith told me.And when veterinarian Cindy Otto worked at Ground Zero after 9/11, she saw firsthand the need for better medical care for search-and-rescue dogs. Backed by the University of Pennsylvania, she launched an entire research program to address it, and now is on the leading edge of working-dog science. When workers have the freedom to pursue ideas that matter personally to them, they’re far more likely to stick around.Everyone Needs to See the Fruits of Their LaborWork feels meaningful when you can see its impact.Forensic artist Melissa Cooper has seen her sketches lead directly to the capture of violent criminals, and she draws joy from knowing she’s giving power and a voice to survivors. Gavin Cox, a research scientist who works a mile underground searching for dark matter, described the satisfaction of spending a month designing a procedure to safely move liquified xenon gas, a high-stakes task that required precision and patience. “That’s when I feel proud of my work,” he told me.Employees don’t need a dramatic story to feel accomplished, but they do need to see that the outcomes of their contributions matter.I asked veterinarian Cindy Otto what she thinks of her career now that retirement is in sight. She told me that at a recent veterinary symposium, a presenter asked the crowd for a show of hands: Who had been affected by the Penn Vet Working Dog Center and the work they’ve done? Every single person in the room raised their hand. “I think about it a lot,” she told me. “I’ve made a difference. I’ve made an impact,” she said. Excellence Requires Freedom to FailNo one starts out as an award-winning sheepdog trainer or an award-winning Foley artist. You start as lousy, and then you become okay, and then you become good–and then you become great.That’s why the famous Jack Welch mentality of routinely cutting lowest performers (a practice now back in vogue in 2025) is so damaging. It sends a message to your employees that stumbling is a punishable offense, and eliminates the top performers of the future.Organizations that want innovation have to accept that employees will struggle, or even fail, on their way to mastery.Careers Are Built on Soft SkillsBrendon King has been climbing 500-foot cell towers for more than a decade. The hardest part isn’t fixing the electronics, it’s staying calm when the steel tower sways like a noodle in the wind. Patience, composure, and a little bit of thrill-seeking keep him safe. The technical skills, like repairing fiber optic cables and network switches, those are things he learned on the job. But the best part? “It’s a constant adventure, no matter how you look at it,” he said. “I’ve been in places where people have lived there their entire lives and they’ve never once seen the view that I get to see. It’s amazing.”Similarly, Erin Bishop spent two decades in market research before becoming a death doula. You might be surprised that running a focus group translates quite well to conducting community discussions about death and dying. “Having a career that helps me be a better person in the world—I never thought I would have that in my life,” she told me.Too often, employers seek out candidates who have direct experience, and miss out on remarkably talented people with unconventional career paths.Work Should Be EnjoyableBusiness leaders love to talk about purpose and meaning. They want employees to connect to the company mission, touting its ability to increase engagement and retention. It’s true, and there’s evidence to back it up. But purpose alone isn’t enough.The people I spoke with not only find meaning in their unconventional jobs, but enjoy them in the moment. An employee may love working at a company that saves lives with medical equipment or helps people afford homes. But if the day-to-day is tedious, they won’t stay. Meaning is important, but fun doesn’t get enough credit.Emily McCrary-Ruiz-Esparza is an independent journalist and From Day One contributing editor who writes about business and the world of work. Her work has appeared in the Economist, the BBC, The Washington Post, Inc., and Business Insider, among others. She is the recipient of a Virginia Press Association award for business and financial journalism. She is the host of How to Be Anything, the podcast about people with unusual jobs.(Featured photo courtesy of forensic artist Melissa Cooper)

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Virtual Conference Recap BY Carrie Snider | August 28, 2025

Building Agility Through Skills-Based Learning and Development

Agility begins with a learning culture that values skills over titles. That shift requires both structure and flexibility, says Courtney White, head of HR, agricultural solutions, North America, at BASF.“We really tried to put out more resources and do more education sessions,” he said, “skills maps versus things that are hard coded to roles, because the organization is changing also at a fairly rapid rate. And so we need to have flexibility in the system.” Flexibility means meeting employees where they are and focusing on capabilities rather than rigid checklists. When someone asks, What can I do next? White reframed the conversation. “The first shift is, let’s step back and talk beyond the title. What does it represent for you?” he asked. “How do we get into the skills you currently have and those you want to build? The reality is, that’s what unlocks new career paths. That’s what supports internal mobility, and that also helps talent align to business needs,” he said during an executive panel discussion at From Day One’s August virtual conference. This skills-first mindset is especially critical as new technologies, particularly AI, reshape work faster than job descriptions can keep up. For White, success comes from creating clarity before adding tools: map existing skills, identify gaps, and align development to strategy. The goal is to build for relevance, not readiness, ensuring employees stay adaptable no matter how roles evolve.Data-Driven UpskillingFor Sukhmani Grewal, solutions architect at SHL, building organizational agility begins with evidence. “We are an organization that believes in objective assessment data. We drink our own champagne—using data to understand not only individual skills, strengths, and gaps, but also patterns across the organization,” she said. That philosophy is embedded in practice. At SHL’s annual commercial kickoff, every team member completed a sales competency and readiness assessment. The goal was not only to highlight individual growth areas, but also to reveal collective skill trends. This continuous feedback loop allows SHL to focus learning where it matters most and create targeted programs that drive results.But for Grewal, data-driven upskilling is all about empowering people. “The sweet spot is a balance where employees own their growth, while the organization supports them through structured approaches,” she said. With clear visibility into their skills and transferable capabilities, employees can explore career paths beyond traditional promotions. Lateral or “zigzag” moves often open broader opportunities.Looking ahead, SHL’s science team, which is backed by more than 300 IO psychologists, is researching the skills most critical for an AI-enabled workplace. Capabilities like critical thinking and learning agility prepare employees to adapt, ensuring organizations stay future-ready.Career Growth MindsetPreparing employees for long-term success requires more than just technical skills, according to panelist Shannon Fuller, VP of talent solutions at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas. True success requires a strategic mindset. “Fast moves bring you slow problems,” he said. “The move that you’re making now is not for the next promotion, it's for two promotions ahead.” By encouraging employees to think beyond immediate steps, Fuller believes organizations can foster energy, engagement, and a focus on long-term growth.This perspective also shapes how Blue Cross and Blue Shield approaches development. While credentials like degrees remain important, Fuller emphasizes the underlying skills acquired.Tania Rahman, the social media director at Fast Company, moderated the discussion (photo by From Day One) Eventually, “we’re going to be looking at, what did you actually learn in college? Not that you actually got the degree, but what are the skills underneath the degree that you actually learned?” To support this, his team is creating interactive career maps that outline skills gained over time and highlight multiple potential career paths.Fuller also urges embracing technology as a growth opportunity. “AI will soon be on a job description for a skill that you have to have to work,” he said. Just as employees adapted to social media and the internet, learning AI skills now increases value today and in the future.Finally, cultivating a career growth mindset means fostering psychological safety. “Encourage people to fail,” Fuller said. “Praise them that they failed and that they got back up… It’ll create a culture where people want to learn, fail, and grow.”AI Adoption & EducationWorkforce education is complicated by scale and structure. For Alexandra Bautista, SVP of employee experience at Harvard Services Group, that is certainly the case.“We have 10,000 employees. Out of the 10,000, about 9,200 are field employees,” she said. Many work in decentralized locations, such as building basements with limited internet access, requiring a multifaceted approach. “It’s not a one-size-fits-all approach here, some of them have to be paper trainings, others are QR codes, classroom sessions, or even considering equipment like iPads in the field. The philosophy of ‘meet them where they’re at’ is really what’s working best for us.”The same philosophy guides Harvard’s AI rollout. Leaders piloted ChatGPT before expanding its use, learning that balance is key. “This is used as a tool to make your job easier, to kick start certain things,” Bautista says. To address employee concerns, her team emphasizes education: “Employees are saying, is my job going to go away?” she said. “This is a supplemental tool, not one that will replace you.”Safety and efficacy are ensured through partnerships with L&D and IT teams, with training required before access to the platform. Looking ahead, Bautista highlighted the importance of early skill development: “They need to arrive with some of those skills,” she said. “Partnership with colleges and high schools is so important to the future of skilling and the future of the workforce.” Her approach blends realism with trust. Hire the right people, she says, and empower them. “They will create much better programs when you entrust them with that knowledge.”Building agility is critical for organizations seeking to remain competitive. Through data-driven assessments, interactive career maps, and thoughtful AI adoption, companies can prioritize relevance, adaptability, and long-term growth. Skills-based development empowers employees, unlocks career potential, supports internal mobility, and ensures the workforce is prepared not just for today, but for the challenges and opportunities of tomorrow.Carrie Snider is a Phoenix-based journalist and marketing copywriter.(Photo by FatCamera/iStock)

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What Our Attendees are Saying

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“The panels were phenomenal. The breakout sessions were incredibly insightful. I got the opportunity to speak with countless HR leaders who are dedicated to improving people’s lives. I walked away feeling excited about my own future in the business world, knowing that many of today’s people leaders are striving for a more diverse, engaged, and inclusive workforce.”

– Jordan Baker, Emplify
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“Thank you, From Day One, for such an important conversation on diversity and inclusion, employee engagement and social impact.”

– Desiree Booker, ColorVizion Lab
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“Timely and much needed convo about the importance of removing the stigma and providing accessible mental health resources for all employees.”

– Kim Vu, Remitly
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“Great discussion about leadership, accountability, transparency and equity. Thanks for having me, From Day One.”

– Florangela Davila, KNKX 88.5 FM
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“De-stigmatizing mental health illnesses, engaging stakeholders, arriving at mutually defined definitions for equity, and preventing burnout—these are important topics that I’m delighted are being discussed at the From Day One conference.”

– Cory Hewett, Gimme Vending Inc.
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“Thank you for bringing speakers and influencers into one space so we can all continue our work scaling up the impact we make in our organizations and in the world!”

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“From Day One provided a full day of phenomenal learning opportunities and best practices in creating & nurturing corporate values while building purposeful relationships with employees, clients, & communities.”

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“We always enjoy and are impressed by your events, and this was no exception.”

– Chip Maxwell, Emplify
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“We really enjoyed the event yesterday— such an engaged group of attendees and the content was excellent. I'm feeling great about our decision to partner with FD1 this year.”

– Katy Romero, One Medical
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“The From Day One Conference in Seattle was filled with people who want to make a positive impact in their company, and build an inclusive culture around diversity and inclusion. Thank you to all the panelists and speakers for sharing their expertise and insights. I'm looking forward to next year's event!”

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“I had the pleasure of attending From Day One. My favorite session, Getting Bias Out of Our Systems, was such a powerful conversation between local thought leaders.”

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“Inspiring speakers and powerful conversations. Loved meeting so many talented people driving change in their organizations. Thank you From Day One! I look forward to next year’s event!”

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“I had the distinct pleasure of attending From Day One Seattle. The Getting Bias Out of Our Systems discussion was inspirational and eye-opening.”

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“From Day One did an amazing job of providing an exceptional experience for both the attendees and vendors. I mean, we had whale sharks and giant manta rays gracefully swimming by on the other side of the hall from our booth!”

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“Last week I had the honor of moderating a panel on healthy work environments at the From Day One conference in Atlanta. I was so inspired by what these experts had to say about the timely and important topics of mental health in the workplace and the value of nurturing a culture of psychological safety.”

– Alexis Hauk, Emory University